Discover Text products:

- Connect with customers

- Automate customer service with AI

HelpDesk

- Support customers with tickets

SaaS knowledge base

Turn trial accounts into heavy users.

Collect and organize your product information for internal and external use in a SaaS knowledge base.

14 days free trial

No credit card required

Keep product and company documentation in one place

Use an internal knowledge base to improve the workflow and communication of your organization.

Organize information ›

Speed up the response time of your support

Product information within arm’s reach of support agents lets them quickly find solutions and resolve customer requests almost instantly. Faster response times increase customer satisfaction.

Organize product resources

Create and store product and feature documentation, customer support guides, company policies, business updates, and other protocols that may come in useful on a daily basis.

Improve employee onboarding

With product and company information neatly organized, you can decrease the learning curve and onboard new employees faster.

Turn your customers into heavy users

Build a self service SaaS knowledge base packed with product guides, FAQs, and tutorials your customers can access anytime they want.

Build 24/7 Help Center ›

Improve product adoption

Build a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

Maintain retention

Rich educational resources make better users who are more likely to master your product, find more value, and return more often.

Reduce churn

A self service help center will let your users solve their problems on their own which decreases the chances of customer churning because of the problems they face.

Set up your SaaS knowledge base in a few clicks

And improve customer satisfaction with lightning-fast support

14 days free trial

Automation

Robust reporting

Smarter features for easier knowledge management

Create your SaaS knowledge base with easy-to-use features.

Build Knowledge Base ›

Customize your SaaS knowledge base

Build a SaaS knowledge base and make it match your brand design. Choose a URL, colors, logo, favicon and links.

Create content using AI

Use AI to generate titles, keywords and articles off of a few pieces of information.

Manage your documents

Organize your product information by dividing it by topic, keyword, or visibility status. Maintain your knowledge base and provide accurate information.

Discover user pain points

Dig into data and see how your customers interact with your help center — what they look for, what they miss. Bridge knowledge gaps.

Insights

Discover the performance of your customer service knowledge base including views, keywords and missed search queries.

Discover pain points ›

“What we value a lot about KnowledgeBase is the ability to customize its look so that it stays consistent with our design. Adding our logo, custom domain, and a favicon makes it feel like an integral part of our website.”

Nabila Gardner

from LivingWell

“Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and solve their problems without contacting our customer support.”

David Lin

from PearlMountain

Improve customer satisfaction with a SaaS knowledge base explaining your product inside out.

14 days free trial

No credit card required

Easy setup