Learn how to build a knowledge base that succeeds
9 min read | Feb 09 | Jasper Dunn
Do you ever feel like there's a missing puzzle piece in your knowledge base architecture? If so, you're not alone. The fact is, many organizations struggle to identify...
read more
5 min read | Dec 15 | Jasper Dunn
In the contemporary era, the Internet serves as a vast repository of knowledge, enabling universal access to diverse information forms, including documents, hypertext,...
read more
9 min read | Dec 06 | Zuzanna Bocian
Employee handbooks are sometimes a tough nut to crack. It should include all the most essential information for the new employees, such as workplace culture,...
read more
6 min read | Nov 30 | Zuzanna Bocian
Did you know the average employee spends up to 9 hours per week looking for information? That’s almost a quarter of each working day. That’s a lot of time wasted on...
read more
We’ll send you info about new lessons to your inbox.
6 min read | Nov 21 | Zuzanna Bocian
When I hear "wiki software" my mind automatically jumps to "Wikipedia". However, this phrase doesn't necessarily refer to Wikipedia. So, it would be helpful to delve...
read more
8 min read | Nov 16 | Zuzanna Bocian
Nowadays, customers can get help and solutions around the clock. Whether through support agents or chatbots, they can get assistance whenever they have questions or...
read more
9 min read | Nov 09 | Zuzanna Bocian
How often have you struggled to store knowledge in an organized and careful manner? Have you wondered how to make it up-to-date and easily accessible to everyone?...
read more
7 min read | Oct 13 | Jasper Dunn
Documentation is the cornerstone of effective communication and knowledge sharing in the digital age. Whether you are a software developer, a project manager, or a small...
read more
Help your customers and support teams at the same time
Empower your support team with an internal knowledge base and a 24/7 customer self-service center.
Free 14-day trial No credit card required 24/7 support
