Connect LiveChat with KnowledgeBase and improve your support with instant access to knowledge resources in a chat window.
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Smoothen your team’s workflow, increase productivity and provide lightning-fast support.
Browse and share your help resources directly inside a chat. Forget about switching tabs and let your customers view help articles without leaving the conversation.
Create and organize help articles so that your support team speaks with one voice and provides consistent explanations to problems.
Create content for internal use and give it the right status. This way your agents get easy access to best practices or support guidelines that may come useful in solving complex tickets.
Manage your internal policies, onboarding guides, best practices and other tutorials in one place. Assure smooth, up-to-date communication and onboard new team members faster.
Provide your customers with self-service and let them browse your help center any time they want, even when you’re offline.
Connect KnowedgeBase with LiveChat and allow your customers to browse your help center in the chat widget on every subpage.
With your help center inside the chat widget, your customers can quickly find answers without contacting your support team.
Share help materials during chats using smart features and support your customers more effectively.
Browse and find relevant knowledge base articles in the user app and share it with customers in seconds.
Reply faster using shortcuts which insert a passage of a text or a link to a help article.
Spice up your responses with rich messages. Deliver a smoother, bolder, and more human-like experience.
Follow three simple steps to connect and get your integration up and running in seconds.
If you’re logged into KnowledgeBase, click Settings. And if you're already using LiveChat, log in or create your account.
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