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Low-cost knowledge base tool
for high-quality customer support
One plan. Unlimited users. All the features you need.
Key features
1 knowledge base (add more from $21,99)
Unlimited articles
Unlimited seats
Easy to use AI content editor
Customization of branding in a Help Center
QuickAnswer
Analytics
KnowledgeBase features
Core features
Multiple knowledge bases
Help center customization
Unlimited articles
Unlimited seats
Analytics
Additional knowledge bases (from $21,99)
Multilingual knowledge base (add-on)
Multibrand knowledge base
QuickAnswer
Customization
Help center customization
Custom domain
Password protection
Colors
Images
Favicon
Language
URL
Google Analytics
Content creation
Rich-text editor
Article templates
Images
Videos
GIFs
AI article, title, and keyword generation
Links
Management
Drag-and-drop
Category and article management
Statuses
Feedback
Import
Support
24/7 live chat support
Help center with guides and manuals
Our support is here for you 24/7/365
They are strong, they are fast, and they will help you - no matter the time!
What our customers say
“AI features are impressive. Huge time-saver!”
“I love the integration with LiveChat!”
“Lovely user interface - simple, easy to use and navigate.”
“Good value for money”
“It helps us easily create and publish help content - much quicker than any other solutions we tried.”
*Based on KnowledgeBase customer survey conducted in September 2023.
What makes KnowledgeBase stand out?
Simplicity
KnowledgeBase is easy to use. From no-coding set-up, building your help center, through knowledge management, and content creation, KnowledgeBase offers clear and smooth navigation.
Price
It’s one of the most affordable knowledge base tools out there. If one knowledge base isn’t enough, you can always add more from only $21,99 a month.
24/7/365 support
Increase the availability of your support and let your customers find solutions to their problems anytime they want, without contacting your agents and exchanging messages.
Rich text editor
Immerse in a handy and smart text editor. It’s basically Google Docs with some additional AI features that turn creating content into an easy ride.
Improve your manual creation process with KnowledgeBase
Get started today!
LiveChat x KnowledgeBase
and improve the workflow of your agents working on LiveChat.
Faster access to answers
Your customers can browse your help center inside the chat window and find answers before contacting your agents.
Improved responsiveness of your agents
Connecting both tools gives your agents access to a help center inside the agent app. This means they can quicker find solutions to customer problems and share them with customers.
Knowledge alignment
Organizing your help resources ensures that your support team speaks with one voice and provides consistent explanations to problems.
Frequently Asked Questions
How many users can use KnowledgeBase?
If you use only KnowledgeBase, you can collaborate using one login and the number of people collaborating is unlimited.
If, however, you integrated KnowledgeBase with LiveChat, the number of users using the integration depends on the number of seats in your LiveChat subscription.
Does KnowledgeBase come in a bundle with other products?
At the moment, we don’t offer KnowledgeBase in a bundle with other products.
Is KnowledgeBase free for LiveChat customers?
No, it isn’t. However, you can take it for a free, 14-day trial period.
Are all features included in the subscription?
KnowledgeBase offers only one pricing plan which includes all functionalities.
Are additional knowledge bases paid?
Yes. You can add more knowledge bases starting from $21.99 each. Learn more.
Do I need to subscribe to use KnowledgeBase Chat Booster?
Yes, you have to subscribe to KnowledgeBase to use it.
Do I pay for users when using KnowledgeBase with LiveChat?
No, you don’t pay for additional users in KnowledgeBase.