Knowledge base software for lightning-fast customer support and effortless self-service.
Sign up freeQuickAnswer provides your customers with tailored and immediate answers to a query without the need to scroll an article.
Help your customer fasterScale your customer support and manage different knowledge bases in one, easy-to-use dashboard.
Try multiple knowledge basesLet AI create articles, titles and keywords, so you can save time on editing and focus on more important tasks.
Create your first AI articleEncourage self-service so that your customers can solve their problems anytime. Give your support teams a tool to significantly decrease the total case handling time.
Some people want to find answers on their own. Provide 24/7 self-service, and give your website visitors the answers they need, even with no support team around.
Your support teams don’t have to learn all the answers by heart. They have KnowledgeBase to quickly look up the answers to customers’ questions.
Chances are that your customers try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace.
Help your customers find answers to their questions on their own. Anytime.
Give your customers more ways to find the information they need whenever they want to contact your business.
Implement an SEO-friendly knowledge base and get more potential customers by ranking higher in search results.
Provide your customers with in-depth articles that will help them solve their problems without contacting your support team.
Answer more questions in less time
Up to 14 days of free trial No credit card required 24/7 support
It's ok not to have answers to every question. No one does, and your agents aren't encyclopedias. KnowledgeBase has got them covered.
Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.
Stay on-brand and answer repeated questions in one style, regardless of who's on duty.
Save your support team’s time and have them focus on more urgent tasks when customers are asking the same questions.
What we value a lot about KnowledgeBase is the ability to customize its look so that it stays consistent with our design. Adding our logo, custom domain, and a favicon makes it feel like an integral part of our website.
Nabila Gardner,
from LivingWell
Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and solve their problems without contacting our customer support.
David Lin,
from PearlMountain
Knowledge base software helps you manage and share your team’s internal knowledge, and build a public help center for your customers.
On the one hand, a knowledge base gives your customers a hosted help center so they can find answers on their own before starting a chat or when your support team isn't around. On the other hand, it gives your support team a helping hand anytime they need to answer questions they don’t know the answer to on the spot.
A knowledge base is a centralized and structured repository of information and data that serves as a source of knowledge within an organization and outside of it.
When it comes to internal use, a knowledge base can store different types of information: internal policies, updates, onboarding materials, strategies, summaries, company values, Standard Operating Procedures, and more.
On the outside, a knowledge base can also supplement customer support. A self service customer knowledge base is available 24/7 and can contain answers to common questions or information about a product, service, or a particular topic.
To create a knowledge base, follow these steps:
A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.
There are a few things to keep in mind when writing a knowledge base article. To write an effective knowledge base article:
When you sign up for KnowledgeBase, the tool offers two knowledge bases which are called Workspaces. One can be developed for customer self service and the other for internal use. A knowledge base for employees can contain:
A customer service knowledge base is a specialized repository of support-related articles, guides, and resources designed to assist customers in finding solutions to their problems without contacting customer support. It contains frequently asked questions, troubleshooting tips, product usage guides, and other relevant information that empowers customers to resolve issues independently.
The great benefit of a customer service knowledge base is that customers can solve their problems anytime they want, even when support agents are offline.
Knowledge base software is a dedicated tool that lets you create, organize, and manage a knowledge base. It often comes with features like content editing, categorization, search, analytics, and user feedback, making it easier for businesses to build and maintain an effective knowledge base.
Knowledge base management refers to the ongoing process of maintaining and updating the content within a knowledge base. It involves reviewing existing articles, adding new information, removing outdated content, and ensuring that all articles remain accurate, relevant, and up-to-date. Effective knowledge base management ensures that users can rely on the information provided and have a positive experience when using the knowledge base.
A good knowledge base is characterized by:
It depends, because there are tools of various potential and capabilities you pay for. The cost of a knowledge base can vary widely based on several factors:
Help your customers and support teams at the same time
Up to 14 days of free trial No credit card required 24/7 support