Have you ever wished for an easily accessible source of information that is shared between multiple languages?
A multilingual knowledge base is the perfect solution for that, however, there's no easy way to set it up. That is because at the moment there aren't any tools that let users create multiple, translated knowledge bases. I'm sure it's just a matter of time.
For those looking to build a multilingual knowledge base, there are a few steps that need to be taken into consideration.
What is a multilingual knowledge base?
A knowledge base is a centralized repository of knowledge that has been logically organized to be easily searchable and manageable.
A multilingual knowledge base takes this one step further and stores knowledge in multiple languages, making it easier for international audience access information.
Depending on the type of knowledge being stored, multilingual knowledge bases can be beneficial to companies looking to make global impact.
Benefits of setting up a multilingual knowledge base
By providing content in multiple languages, companies are better positioned to create an engaging and personalized customer experience.
Here are some of the benefits you should definitely consider if you're thinking about multilingual knowledge base
Support different geographical locations
If you plan to expand your business globally and serve customers in different languages, multilingual knowledge base is a must.
It's useful if you're looking to reach customers across different countries and regions. Providing those customers with help resources in their native language shows that you care about them and are ready to provide great customer experience.
Customers are getting the most accurate information that reflects their cultural context which makes them even more connected with your brand, product, or service.
Multiple knowledge bases
Build your as many knowledge bases as you need using one tool.
Trusted by 2,500+ companies
Provide timely assistance across different countries
The ability to provide customers with reliable, localized self service support in their language when they need it is what sets a business apart from competitors.
A self service help center in a local language, means that your customers in a different country can get help any time they need. They don't have to exchange messages with support agents operating in different time zones.
Increase trust among your customers
Connecting with your customers is important, so providing multilingual support can go a long way in increasing the trust between you and your customers.
Having multilingual resources not only increases accessibility to those who have difficulty navigating language barriers, but it also shows that you are taking the time to put in the effort to connect with them on a personal level, which will foster more positive relationships throughout the global customer base.
By making these connections, customers become more confident in knowing that their concerns are being heard and addressed.
Steps to setting up a multilingual knowledge base
With the right steps, businesses can quickly implement multilingual content and be prepared to reach global customers in their own language.
Here are some of the basic steps you should consider when setting up your multilingual knowledge base.
1. Choose a tool
As I mentioned earlier, there is no knowledge base software that easily lets you create a multilingual knowledge base.
One way to do this is to pick a tool that allows creating multiple knowledge bases. KnowledgeBase can be one of them. You can add as many knowledge bases as you want, starting from $21.99 each.
It's one of the, if not the most, affordable knowledge base tools out there.
If not this one, than have a look at our list of 35 knowledge base tools.
2. Selecting the right method for translating text and images
There are several different methods available for translating text and images, ranging from human translators to automated translation services, AI, or a mix of these.
It is important to make sure that the translators and services you use are experienced in multilingual content management, familiar with the target native language, and can deliver high-quality translations within your timeline.
Choosing the right method depends on your budget, quality requirements, timeline, and more.
It is important to find a reliable translation provider that can deliver accurate translations with consistent quality. It's also wise to allocate a budget for post-editing the translations to ensure accuracy and make sure the multilingual content you publish is up to standard.
3. Implementing quality control
You need to implement quality control measures when managing multilingual content.
This involves proofreading and editing translations, testing the content on different platforms, and verifying accuracy with native speakers or language experts.
Ultimately, implementing these procedures will help guarantee that multilingual content is accurate, up-to-date, and professional.
Knowledge base metrics can be helpful. In there, you can see customer feedback and how they like particular pieces of help content. Also, there are other metrics that will help you deliver better self service support. Learn more about 8 knowledge base metrics you can track.
Multiple knowledge bases
Build different knowledge bases for various products, services, customers, brands, or languages.
Trusted by 2,500+ companies
Providing multilingual support should be easy
Having a multilingual knowledge base is essential for any organization looking to compete in the global market.
A knowledge base allows customers to access accurate, up-to-date information no matter what language they speak, giving businesses a major advantage over their competitors.
By following the best practices outlined in this article, businesses can guarantee the quality of knowledge base articles while ensuring that they remain updated and relevant.
From forming an expert team and setting guidelines to regularly reviewing support articles and obtaining customer feedback, these processes will help ensure that your knowledge base offers maximum value to its readers.
By taking these steps, you can ensure that your multilingual knowledge base is accurate, comprehensive and up to date – allowing your organization to reach more customers across the globe.
