Do you ever feel like there's a missing puzzle piece in your knowledge base architecture? If so, you're not alone. The fact is, many organizations struggle to identify the right steps for building an effective knowledge base architecture—or even knowing what it is! Whether you’re... read more
Have you ever sent an email to a help desk, only to receive a canned response that appears generic and vague? Or perhaps you've been lead down a path of endless help center webpages, all in hopes of finding the help you need for your problem. As technology advances, help desks... read more
Building and maintaining a knowledge base requires a good deal of effort. But the effort doesn’t mean much if your customers aren’t using it! Getting people to navigate your knowledge base for answers can feel like an uphill battle, but you’re not alone in facing this challenge.... read more
A technical writer for a knowledge base is an invaluable resource, especially for teams looking to create high-quality content quickly. Not only do these professionals have a deep understanding of the subject matter, but they know how to communicate complex concepts in an... read more
If you're looking for a new way to boost customer success and product usage, look no further – video content is the answer! A knowledge base video is a type of educational content that provides viewers with an in-depth explanation of a particular topic. Usually in the form of a... read more
Streamlining customer service with knowledge base-chatbot integration offers tremendous potential to businesses of all sizes. With an integrated knowledge base and chatbot system, companies can provide comprehensive yet efficient support to their customers. Knowledge management... read more
Have you ever wished for an easily accessible source of information that is shared between multiple languages? A multilingual knowledge base is the perfect solution for that, however, there's no easy way to set it up. That is because at the moment there aren't any tools that let... read more
Introducing a knowledge base and FAQ system can be a great way to help streamline customer service operations. A knowledge base is a store of information that contains everything your customers will need to know when using your products and services, while an FAQ section answers... read more
Is your knowledge base helping or hindering your customers? If it's the latter, then it's time for a change. By optimizing your knowledge base for maximum engagement, you can ensure that your customers have a positive experience with your company and are more likely to do... read more
Self-service knowledge bases can be incredibly helpful for improving customer satisfaction, and the best practices for leveraging them mustn't be overlooked. When implemented correctly, they can help customers quickly find the answers to their questions without having to contact... read more
We all know how important SEO is in today's competitive online environment. But as much of a focus as there is on optimizing website content, it's easy to forget another key component: your knowledge base. A well-crafted and optimized knowledge base can have an enormous impact on... read more
Customer service is a critical component of any business, and in the digital age, it's crucial to provide efficient and quality support for customers. As customer needs become increasingly complex, providing quick resolution can be difficult. Customer self service can help... read more
Have you ever encountered customer service that left you feeling frustrated, or worse, unappreciated after an interaction? If yes, you're certainly not alone. Fortunately, customer service doesn't have to be this way; customer loyalty can be build through thoughtful and effective... read more
Are you looking to ensure the accuracy and relevancy of your knowledge base? Then conducting an audit of your articles is a great way to do that. By understanding your knowledge base's purpose and analyzing existing articles, you can improve its organization, prevent... read more
Utilizing an external knowledge base is becoming increasingly popular for support teams and help centers. These customer facing solutions are containing content such as product manuals, technical specifications, and FAQs which customers can access online to find answers quickly.... read more
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