Content Manager
Have you ever sent an email to a help desk, only to receive a canned response that appears generic and vague? Or perhaps you've been lead down a path of endless help center webpages, all in hopes of finding the help you need for your problem. As technology advances, help desks... read more
8 min read | Jan 05 | Jasper Dunn
Building and maintaining a knowledge base requires a good deal of effort. But the effort doesn’t mean much if your customers aren’t using it! Getting people to navigate... read more
4 min read | Jan 04 | Jasper Dunn
A technical writer for a knowledge base is an invaluable resource, especially for teams looking to create high-quality content quickly. Not only do these professionals... read more
8 min read | Jan 04 | Jasper Dunn
If you're looking for a new way to boost customer success and product usage, look no further – video content is the answer! A knowledge base video is a type of... read more
8 min read | Jan 03 | Jasper Dunn
Streamlining customer service with knowledge base-chatbot integration offers tremendous potential to businesses of all sizes. With an integrated knowledge base and... read more
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