Content Manager
Customer service is a critical component of any business, and in the digital age, it's crucial to provide efficient and quality support for customers. As customer needs become increasingly complex, providing quick resolution can be difficult. Customer self service can help... read more
9 min read | Dec 15 | Jasper Dunn
Have you ever encountered customer service that left you feeling frustrated, or worse, unappreciated after an interaction? If yes, you're certainly not alone.... read more
6 min read | Dec 14 | Jasper Dunn
Are you looking to ensure the accuracy and relevancy of your knowledge base? Then conducting an audit of your articles is a great way to do that. By understanding your... read more
8 min read | Dec 14 | Jasper Dunn
Utilizing an external knowledge base is becoming increasingly popular for support teams and help centers. These customer facing solutions are containing content such as... read more
8 min read | Dec 13 | Jasper Dunn
Having a knowledge base content strategy as part of your business operations is more important than ever. It is, in its simplest form, a proactive approach towards... read more
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