It is no secret that organizational knowledge management is a key factor in achieving success today.
Keeping up with the latest trends and developments in knowledge... read more
Within any company, knowledge is key – and knowledge base resources are no exception. A knowledge base offers a great opportunity for businesses to boost the... read more
Have you ever sent an email to a help desk, only to receive a canned response that appears generic and vague?
Or perhaps you've been lead down a path of endless help... read more
Building and maintaining a knowledge base requires a good deal of effort. But the effort doesn’t mean much if your customers aren’t using it!
Getting people to navigate... read more
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A technical writer for a knowledge base is an invaluable resource, especially for teams looking to create high-quality content quickly. Not only do these professionals... read more
If you're looking for a new way to boost customer success and product usage, look no further – video content is the answer!
A knowledge base video is a type of... read more
Streamlining customer service with knowledge base-chatbot integration offers tremendous potential to businesses of all sizes.
With an integrated knowledge base and... read more
Have you ever wished for an easily accessible source of information that is shared between multiple languages?
A multilingual knowledge base is the perfect solution for... read more